Shipping policy
Order Processing
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
We proudly shipped from the United States and strive to deliver all orders as quickly as possible.
Estimated delivery times:
- United States: 7-14 business days
- International Orders: 7-21 business days
Please note that shipping times are estimates only and are not guaranteed.
Shipping Delays
While most orders arrive within the estimated timeframes, delays may occasionally occur due to:
- High order volumes
- Carrier delays
- Weather conditions
- Custom processing
- Holidays
- Other circumstances outside our control
If your order is delayed, please contact our support team and we will be happy to assist you.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow 24-72 hours for tracking information to update after shipment.
Returns
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Please refer to our Refund Policy for complete return instructions and eligibility requirements.
Lost or Stolen Packages
INGOUDE is not responsible for packages marked as delivered by the shipping carrier.
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check with household members or neighbors.
- Contact the shipping carrier directly.
- File a claim with the carrier if applicable.
Our support team will gladly assist you in locating package information when possible.
Incorrect Shipping Information:
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions regarding your shipment, please contact our customer support team, and we will be happy to assist you.