Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To help us investigate, we may request photos of the item and packaging.
Delayed Orders
While we strive to deliver all orders within the estimated delivery timeframe, delays may occasionally occur due to carrier issues, customs processing, weather conditions, holidays, or high order volumes.
If your order is delayed, please contact our support team before requesting a refund. We will review the shipment status and work with you to find the most appropriate resolution.
Lost Packages
If your tracking information has not updated for an extended period or your package is confirmed lost by the shipping carrier, please contact us.
We will investigate the shipment and may offer a replacement or refund when appropriate.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day Cooling-Off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Partial Refunds:
In certain situations, we may offer a partial refund as an alternative to a return. Partial refund offers are reviewed on a case-by-case basis and are intended to provide a fair and convenient resolution for both the customer and our business.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopingoude@gmail.com.